Terms of Service

Last updated: April 30, 2026

These Terms of Service ("Terms") govern your access to and use of Tosiu, the online booking platform for private transfer companies, operated by PR Tosiu, a company registered in the Republic of Serbia (PIB: 111600496, MB: 65530562) ("we", "us", "our"). By using the platform, you agree to these Terms.

1. The service

Tosiu provides a hosted booking platform that allows private transfer companies ("Operators") to publish routes, collect customer reservations, handle payments, and manage their bookings online. Tosiu does not operate transfers itself — the Operator is responsible for the actual transport service.

2. Your account

  • You must provide accurate, current, and complete information when creating your account.
  • You are responsible for keeping your login credentials safe and for all activity on your account.
  • You must be at least 18 and legally able to enter into a binding contract.
  • We may suspend or close accounts that violate these Terms or are used fraudulently.

3. Pricing and fees

  • The platform itself is free to set up and use — no monthly fee, no setup fee.
  • We charge a commission of 2–4% per successful booking, deducted automatically from each transaction. The exact rate depends on booking volume.
  • Payment processor fees (card fees, payout fees) are separate and charged by the payment provider.
  • We may change fees with at least 30 days' written notice. Continued use after the effective date counts as acceptance.

4. Customer bookings

  • When a customer books via your platform, the booking contract is between the customer and you — not between the customer and Tosiu.
  • You are responsible for delivering the service, handling disputes, issuing refunds where appropriate, and complying with consumer-protection law in your jurisdiction.
  • Tosiu facilitates the booking, the payment, and the communication, acting as a processor on your behalf.

5. Acceptable use

You agree not to:

  • Use the platform for illegal, fraudulent, or harmful activity;
  • Upload content you do not have the right to use;
  • Attempt to break, reverse-engineer, or overload the platform;
  • Resell or sublicense the platform without our written permission;
  • Use the platform to send spam or unsolicited marketing;
  • Impersonate another person or company.

6. Your content

You retain all rights to the content you upload (logos, photos, routes, descriptions, etc.). You grant us a non-exclusive, worldwide, royalty-free licence to host, display, and transmit that content solely to operate your platform. If you close your account, the licence ends.

7. Availability and service levels

We work hard to keep the platform online, but we do not guarantee uninterrupted availability. Planned maintenance, updates, or circumstances beyond our control may cause temporary downtime. We will do our best to notify you in advance where possible.

8. Intellectual property

The platform, its name, logo, design, source code, and documentation are our property or licensed to us. Nothing in these Terms transfers those rights to you.

9. Limitation of liability

To the fullest extent allowed by law, Tosiu is not liable for indirect, incidental, or consequential damages, including loss of profit, revenue, or data. Our total liability to you for any claim arising from the platform is capped at the total commission paid to us by you in the 12 months before the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot be excluded under applicable law (e.g. fraud, personal injury, or statutory consumer rights).

10. Termination

  • You can close your account at any time, with no notice and no penalty. Export your data, then let us know.
  • We may suspend or close accounts that violate these Terms, after notice where reasonable.
  • Sections that by their nature survive termination (e.g. payment obligations, limitation of liability, intellectual property) will remain in force.

11. Privacy

Your use of the platform is also governed by our Privacy Policy and Cookie Policy.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified by email or via a prominent notice on the platform. The "Last updated" date at the top always reflects the current version. Continued use after the effective date constitutes acceptance.

13. Governing law

These Terms are governed by the laws of the Republic of Serbia. Any dispute arising from these Terms or your use of the platform will be submitted to the competent courts in the Republic of Serbia, without prejudice to mandatory consumer rights under applicable EU or local law.

14. Contact

Questions about these Terms? Email contact@tosiu.com or use the .